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Frequently Asked Questions

  • How do I request a quote?

    Fill the form or email export@astrevaglobal.com; we reply within 24 hours.

  • What info should I include?

    Product name/code, drawing or photo, quantity, target lead time and delivery term (EXW/FOB/CIF)

  • Is there a minimum order (MOQ)?

    It varies by item; standard parts have carton/bar/roll MOQs, custom items are project-based.

  • What are the lead times?

    Stock items 3–7 days; made-to-order or coated parts 2–6 weeks. With consolidation, we ship on the planned batch date.

  • Which delivery & shipping terms do you offer?

    EXW, FOB, CIF,  via sea, air, road or multimodal. Shipments are insured.

  • What are the payment terms?

    T/T, Letter of Credit (L/C) and milestone payments for projects.

  • How do you handle QC & certification?

    Incoming–in-process–final QC with FAT/SAT support when needed. We provide EN10204 3.1 MTC, test reports, and CE/UL/FM/ISO documents.

  • Can you propose technical equivalents?

    Yes. We propose compliant brand/product alternatives and note any differences and risks.

  • Custom labeling & packaging?

    Part coding & project labels, barcodes, case/pallet packaging, and full consolidation lists.

  • Warranty & returns?

    Manufacturer warranty typically 12–24 months. Report any non-conformity within 7 days of receipt to start the RMA process.

  • Documentation for customs?

    Commercial invoice, packing list, Certificate of Origin, HS codes; Declaration of Conformity and MSDS on request.

  • Partial shipments or consolidation?

    We can consolidate multi-vendor goods or ship partials.

  • NDA & data security?

    NDA on request; data handled under ISO 27001 processes.

  • Expedite & emergency orders?

    Expedited production and premium freight options.

  • Shipment tracking & milestones?

    Production–packing–customs–ETA milestones emailed.

  • Who organizes the Third-Party inspection?

    You define the scope; Astreva handles scheduling, site access and paperwork. Reports are shared under NDA.

    Depending on location/scope: SGS, Bureau Veritas, Intertek, TÜV, Cotecna, etc. Cooperation basis; no affiliation/endorsement.

  • What options are available?

    PSI (Pre-Shipment Inspection) — AQL sampling (ANSI/ASQ Z1.4 / ISO 2859-1), visual/functional checks, labeling, quantity, packing & ISPM-15, basic measurements vs. spec.

    CLS (Container Loading Supervision) — Container condition, pallet plan, lashing/bracing, desiccants/humidity cards, seal number record (masked for privacy).

    Witnessed FAT — Customer/third-party witnessed functional tests per agreed protocol.

     

  • Will it delay shipment & Who pays the fee?

    Typically 0–2 days, subject to access & scheduling.

    By default the buyer; re-invoice or cost-share can be agreed in writing.

  • How are acceptance criteria set?

    In the quotation/contract annex with AQL levels, critical characteristics, tolerances and test steps. (Default: AQL General II; critical/major/minor adapted to risk.)

  • What if non-conformities are found?

    You receive an NCR list with CAPA suggestions. Options include sorting/rework, re-inspection, discount, return or re-manufacture, per contract.

  • Does third-party inspection replace Astreva’s QC?

    No—it adds an independent layer on top of our in-house QC.

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